UVDesk

UVdesk is an open source community helpdesk solution designed to streamline customer support for ecommerce, marketplace, and multichannel environments. It provides a full ticketing system and a suite of features to enhance the support process and improve customer service.

UVDesk is the open source alternative to:

Zendesk

About UVDesk

UVdesk delivers both SaaS-based and open source helpdesk solutions built on a PHP framework, allowing businesses to manage customer queries efficiently. The platform integrates seamlessly with a variety of ecommerce and CMS platforms including Magento, Shopify, Prestashop, and more. It supports multi-channel communication with email and form integrations, automated workflows, and customizable ticket management. Additionally, its modular design lets organizations extend functionality through a dedicated app center.

Key Features

Open source and SaaS-based helpdesk system
Seamless integration with ecommerce and marketplace platforms
Multi-channel support including email, web forms, and CMS extensions
Automated workflows and smart ticket management
Expandable functionality via a dedicated app center

Summary

UVdesk transforms customer support with a versatile and customizable system that enhances service delivery across various channels. Its robust integrations and automated workflows ensure efficient ticket management and seamless support experiences for businesses.

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